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  1. Appcelerator Studio
  2. TISTUD-8576

Error Reporting: Unable to retrieve user downloads error in offline mode

    Details

    • Story Points:
      3
    • Sprint:
      2016 Sprint 18 Studio, 2016 Sprint 21 Studio

      Description

       
      The following data will be sent:
       
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      STATUS
      ------
      pluginId            com.appcelerator.titanium.core
      pluginVersion       3.1.2.qualifier
      code                0
      severity            4
      message             (Build 4.8.0.qualifier) [ERROR]  Unable to retrieve user downloads. The following error occured:
       
      2016-08-31T08:46:23.638Z | ERROR  | {"code":"ENOTFOUND","errno":"ENOTFOUND","syscall":"getaddrinfo","hostname":"platform.appcelerator.com","host":"platform.appcelerator.com","port":443,"success":false}
      fingerprint         039319c4
      stacktrace          
       
      Exception:org.eclipse.epp.internal.logging.aeri.ui.log.StandInStacktraceProvider$StandInException: Stand-In Stacktrace supplied by the Eclipse Error Reporting
      	 at com.aptana.core.logging.IdeLog.log(IdeLog.java:558)
      	 at com.aptana.core.logging.IdeLog.log(IdeLog.java:593)
      	 at com.aptana.core.logging.IdeLog.logError(IdeLog.java:306)
      	 at com.aptana.core.logging.IdeLog.logError(IdeLog.java:280)
      	 at com.aptana.core.logging.IdeLog.logError(IdeLog.java:258)
      	 at com.appcelerator.titanium.core.user.TitaniumUserManager.getDownloads(TitaniumUserManager.java:365)
      	 at com.appcelerator.titanium360.core.update.SoastaComponentReleaseProvider.retrieveUpdates(SoastaComponentReleaseProvider.java:49)
      	 at com.appcelerator.titanium.update.core.AbstractTitaniumReleaseProvider.getReleases(AbstractTitaniumReleaseProvider.java:50)
      	 at com.appcelerator.titanium360.core.update.SoastaComponentReleaseProvider.getReleases(SoastaComponentReleaseProvider.java:61)
      	 at com.appcelerator.titanium.update.core.TitaniumReleaseProviderManager.getReleases(TitaniumReleaseProviderManager.java:193)
      	 at com.appcelerator.titanium.update.internal.core.TitaniumReleasesUpdater.getTitaniumReleaseUpdates(TitaniumReleasesUpdater.java:1011)
      	 at com.appcelerator.titanium.update.internal.core.TitaniumReleasesUpdater.getAvailableUpdates(TitaniumReleasesUpdater.java:312)
      	 at com.appcelerator.titanium.update.ui.TitaniumUpdateStartup.hasToInstallPackages(TitaniumUpdateStartup.java:219)
      	 at com.appcelerator.titanium.update.ui.TitaniumUpdateStartup.access$0(TitaniumUpdateStartup.java:217)
      	 at com.appcelerator.titanium.update.ui.TitaniumUpdateStartup$2.run(TitaniumUpdateStartup.java:167)
      	 at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
       
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      REPORT
      ------
      name                Kondal Kolipaka
      email               kkolipaka@appcelerator.com
      comment             
      productVersion      4.8.0.qualifier
      productName         Appcelerator Studio
      javaRuntimeVersion  1.7.0_80-b15
      osgiWs              cocoa
      osgiOs              MacOSX
      osgiOsVersion       10.11.4
      osgiArch            x86_64
      
      

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              • Assignee:
                kkolipaka Kondal Kolipaka (Inactive)
                Reporter:
                kkolipaka Kondal Kolipaka (Inactive)
              • Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: