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  1. Appcelerator Studio
  2. TISTUD-7714

Improve error alerts to guide in tracing and reporting them

    Details

    • Type: Improvement
    • Status: Open
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Sprint:
      To Be Scheduled

      Description

      When an error happens, the alert dialogs sometimes shows no information at all while at other times they have a button to view details. But even then they don't provide enough information to debug (see attachment).

      So then the user jumps on the Q&A or contacts support and we have to ask them for all kinds of logs and stuff.

      I don't know anything about the architecture but could improve these alerts in a way that they guide the user in tracing and possibly fixing the bug themselves or else report it with relevant information?

      Some ideas:

      • A button to open the studio logs straight from the alert
      • A button to generate a report with relevant environment and error information that they can attach to a support request or JIRA ticket
      • A button to search JIRA for the error message to check for existing issues

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              • Assignee:
                kkolipaka Kondal Kolipaka (Inactive)
                Reporter:
                fokkezb Fokke Zandbergen
              • Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated: